Returns and complaints
Withdrawal from the contract
If you are a so-called privileged buyer and therefore:
A) a consumer
B) a natural person for whom the contract you have concluded with us is directly related to your business activity, but is not of a professional nature for you
- as a general rule, you have the right to withdraw from a contract concluded at a distance.
You may withdraw from the contract by submitting a declaration of withdrawal to us, e.g. by sending an e-mail to: email@example.com.
You may withdraw from the contract within a period of 14 days.
The 14-day withdrawal period shall commence upon taking possession of the goods by you or a third party other than the carrier designated by you or, in the case of a contract that involves multiple goods that are delivered separately, in batches or in parts, upon taking possession of the last good, batch or part.
Sending your statement before the deadline is sufficient to meet the deadline.
Return the returned goods to us immediately to the address: ul. Goździkowa 35, 59-220 Legnica, but not later than within 14 days from the day you withdraw from the contract.
We shall return the payments made by you immediately in accordance with the rules specified in the Rules of the shop, but no later than within 14 days from the day on which we receive your declaration of withdrawal from the contract.
If we have not offered to collect the goods from you ourselves - we may withhold the reimbursement of the payment received from you until we have received the goods back or you have supplied proof of their return - whichever event occurs first.
Please note that you do not have the right of withdrawal from a contract concluded at a distance, among other things, in relation to a contract:
in which the object of the performance is a non-refabricated good, produced to your specifications or serving to satisfy your individual needs;
in which the object of the performance is goods which are perishable or have a short shelf life;
where the object of the performance is goods supplied in sealed packaging which cannot be returned after opening for health or hygiene reasons, if the packaging has been opened after delivery;
in which the object of the performance is a sound or visual recording or computer software supplied in sealed packaging if the packaging has been opened after delivery.
For detailed information on withdrawal from the contract, please refer to our Shop Regulations.
The following applies to the so-called privileged purchaser. If you are not a privileged buyer, please refer to our shop regulations for detailed information on complaints.
In the event that we do not fulfil the contract concluded with you properly, you have the right to lodge a complaint - preferably at the e-mail address: firstname.lastname@example.org or by post at ul. Goździkowa 35, 59-220 Legnica.
As a rule, we are liable for any non-conformity of the goods with the contract, existing at the time of delivery and revealed within two years from that time.
On the basis of the provisions of the Consumer Rights Act, you may in such a situation demand:
(a) a replacement of the goods
(b) the repair of the goods.
In some cases, you may also:
(a) withdraw from the contract
b) make a declaration to reduce the price
- you will find details on this in our shop regulations.